How to Unlock Your Amazon Account [Template Included]

07 June 2019
Chris Garrett

 

Unlock Amazon account title image

 

There are few things more annoying as a dropshipper than if your Amazon account gets locked – particularly if you rely on Amazon as the main supplier for your dropshipping business.

 

It’s the kind of thing that can totally PARALYZE your business and leave you:

  • Unable to access your orders and unsure which have been shipped…
  • Unable to answer customers’ queries about when their items will arrive…
  • Worried that you’ll be able to access your gift card balance again…

 

Luckily if your Amazon account information is real, the majority of accounts can be unlocked.

 

We know because over the years we’ve helped over 100 dropshippers successfully unlock their accounts and get their businesses’ back on track.

 

And today we’re going to share with you how you can do it too, including the strategies we use, the exact scripts of what you should say and then give you an invite to our exclusive Facebook group for guiding you through the entire process.

 

As of May 2019 we’ve updated this article to include all-new material such as real-life stories of Amazon account locks, new methods to get your account unlocked and a host of new tactics.

 

Contents:

 

 

The 3 “P”s you need to deal with an Amazon account lock

 

Before we jump in, I want you to put your feet up, take a deep breath and try to relax.

 

You need to realize that it’s totally normal for most dropshippers that have had their Amazon accounts locked for the first time to experience a mild sense of panic.

 

Freakout

 

But please, before you tell all your friends that they should sell their possessions because the world is coming to an end, know this:

 

In 99% of cases, if your Amazon account has your real details it will be unlocked.

 

I repeat, if your Amazon account has your real details, it WILL be unlocked in 99% of cases!

 

All you need are the “3 P’s” – Persistence, Pressure, and Patience

 

Persistence because you may need to send a few messages and know not to take “no” for an answer.

 

Pressure because you need to be so pesky that you force Amazon to notice you and act.

 

And patience, because even with the strategies in this article, it can take time (often 1-2 weeks) for your account to be unlocked.

 

Once your Amazon account is unlocked, you will get your gift card balance back (if you had any). And in the meanwhile, if there are any customers asking where their orders are, you can simply message them an apology, say it must have been lost in transit and ask them if they want a refund or it to be re-ordered with “express delivery”.

 

 

Why are Amazon accounts normally locked?

 

In our experience, there are 5 main reasons that Amazon will lock your account.

 

But in addition, there are 2 widely believed reasons that usually have no bearing on your account being locked.

 

So let’s look at these myths first.

 

Myth 1: Amazon lock accounts of dropshippers for abusing PRIME

 

Myth 2: Amazon lock accounts because they don’t agree with dropshipping

 

Reality: Amazon gets millions of sales (and dollars) every year thanks to dropshippers. They get their Amazon-branded packaging in the hands of new customers and gain sales on competing platforms too. What’s not to love?

 

The problem with these myths is that it often causes people to be untruthful when they talk to Amazon because they fear they’ve broken their rules so they enter fake information or tell lies which actually makes the situation near impossible to rectify.

 

As you’re about to see, Amazon doesn’t want to make it harder to get orders from you. The real reasons that Amazon lock accounts are much more to do with protecting customers from fraud and money laundering.  

 

Here they are:

 

Failed Credit Card Verification

 

If you’ve previously had an Amazon account suspended, you may be tempted to enter fake billing details or use someone else’s credit card when opening a new account. And whilst it might seem like a smart move at the time, it usually proves to be the very opposite.

 

You see, when you add a credit card to your Amazon account, they’ll check if the billing address registered with your card provider matches the default address on your Amazon account. And if it doesn’t then prepare to have your account locked very quickly.

 

This isn’t Amazon trying to be evil, this is simply Amazon trying to prevent potential fraud. Amazon sells around $200bn/year so it makes sense to invest in robust systems to prevent customers from being defrauded.

 

Suspicious Gift Card Activity

 

Dropshippers love buying gift cards to purchase items. But to Amazon, gift cards are equivalent to cash on their platform so they have to police them tightly.

 

With Amazon having the widest range of products of any retailer in the world, it has become a prime (no pun intended) target for money launderers that want to turn cash into items.

 

This leads to 2 big triggers that usually alert Amazon to lock an account when dealing with gift cards.

 

Unusually heavy usage of gift cards – Buying and redeeming large values of gift cards can seem unusual so Amazon will want to verify your reasons for it.

 

Opening a new account – If someone goes onto Amazon, opens a PRIME account and the first thing they do is buy a gift card, this will cause an immediate lock on your Amazon account.

 

Again, Amazon isn’t trying to be evil. They simply need to comply with various money laundering regulations around the world. At the end of the day, they love your money and want your orders as much as you want to buy from them.

 

Multiple IP Addresses In Different Locations

 

Opening your Amazon account in one location, then making lots of purchases with an IP address in another location can make Amazon start to think “how’s this possible?” and “has your account been hacked?”.

 

We’ve had phone conversations with Amazon where they’ve specifically told us that the account was locked because it was created in the USA, but then gift cards were being purchased thousands of miles away via an IP address located in the Netherlands.

 

Because of this, international dropshippers should be wary of accessing and buying gift cards with their local IP address or using software that logs in from one location when you order from another.

 

NEW: High volume of returns

 

Every time you return an item, Amazon has to deal with shipping and restocking which costs them a lot of money – particularly for a company that notoriously sells items at a very low profit margin.

 

Recently a report from Appriss showed that US retailers suffered a staggering $369 billion in lost sales in 2018 just from returns. That’s why Amazon (and others) have invested heavily in systems to detect unprofitable customers that have a higher than average return rate.

 

Therefore if your volume of returns is particularly high, expect to see your account locked.

 

To avoid this, some dropshippers are now absorbing the cost of low value returns themselves to reduce their return %.

 

NEW: High value of items being ordered

 

One trigger for getting locked by Amazon is an unusually high value of daily orders – particularly on newer accounts.

 

Because of this, we’d advise keeping your daily orders below £200/day (~$250) by using multiple Amazon accounts. You’ll find more information on using multiple accounts later in this article.

 

 

What does Amazon need to verify and unlock your account?

 

When you contact Amazon to unlock your account, they’ll usually ask for your credit card statement with your billing address on it – showing the transactions made on Amazon (via fax), and also sometimes a copy of your ID, bill or credit card details.

 

Amazon account lock information request email

 

If the information you entered originally on your Amazon account is correct, there should be nothing to worry about by giving these details and it’ll quickly resolve your Amazon issues. But do be aware that if you’ve entered fake information, there is little chance of having your account unlocked. Instead, you should continue reading to get advice on how to prevent future accounts being locked.

 

A special note for Amazon UK users

 

 

You may be asked for a bank statement that shows your debit card number alongside the transactions – however, unlike U.S. banks, most U.K. banks don’t do this.

 

For this reason, most people with a locked Amazon UK account resort to taking a photo of their statement alongside their physical bank card and sending this as evidence instead.

—-

Join our exclusive “Unlock your Amazon Account” Facebook group for guidance through the entire process

Click here to join for free

—-

 

 

Who can unlock an Amazon account

 

Regular customer service representatives can’t unlock your Amazon account. This is why in all the scripts we provide, you’ll likely need to request a supervisor or account specialist.

 

There are only 2 ways your account can be unlocked:

  • If you speak to an account specialist directly on the phone (if you’re in the US, a specialist will normally call you, but if it’s an international account it’s highly unlikely)
  • If you speak with a supervisor and manage to confirm all the details they request

 

 

How to contact Amazon to unlock your account

 

Here are a few of the main ways to contact Amazon to provide the details needed to unlock your account. We’ve listed 5 different options because being persistent is key to becoming unlocked.

 

Lots of dropshippers have told us that only by contacting Amazon on a daily basis and through multiple channels have they got Amazon to finally unlock their accounts.

 

A note to Amazon U.K. users – not all of the methods listed below are available for people with Amazon accounts outside of the U.S. For example, in the U.K. you will be unable to talk directly with an account specialist by the phone or by chat.

 

Login to your account and upload documents directly

 

Here’s a nifty trick that was shared by a Salefreaks user, Alex, when he unlocked his Amazon account that allows you to upload documents directly to the Amazon account specialists via the Amazon website.

 

Step 1: Find your last order despatch confirmation email and click on the link to access your account. You should be able to view most of your account (except your orders).

 

Step 2: Go to a product and try to buy anything

 

Step 3: The following message should appear saying that your account is locked and your orders are on hold but allowing you to directly upload a copy of your latest statement.

 

Amazon your account is locked message

 

Important: If you follow this method, you must login to the account via the order despatch email. If you try to login as normal you won’t be able to do this.

 

Phone

 

Step 1: (US accounts) Phone Amazon on +1 (206)-266-2992. When you get to the answering machine choose option 2 – Prime Members

 

Step 2: Ask for a supervisor and provide the verification details when asked

 

Step 3: Explain that your account was blocked by mistake after you purchased products and that you need an account specialist to review your details and reinstate your account.

 

Chat

 

Step 1: Login to an active Amazon account (you can simply open a new Amazon account, there’s no need to have PRIME on it)

 

Step 2: Ask for a supervisor and provide the verification details when asked

 

Step 3: Explain that your account was blocked by mistake after you purchased products and that you need an account specialist to review your details and reinstate your account

 

Email

 

There are 3 ways you can send an email to Amazon.

 

1. Reply to the Account Specialist email

 

The first way is to reply directly to the email you will have received from an account specialist advising that your account has been locked (see below).

 

Amazon account specialist email

 

If you don’t have this email, then choose one of the further couple of options below.

 

2. Email to the CEO office

 

Most companies, including Amazon, have a direct email address for their CEO and a special team that handles incoming emails.

 

These teams are usually able to escalate things faster and have a higher authority level.

 

To contact Jeff Bezos, CEO of Amazon – type your email to Jeff@amazon.com

 

As you’re not sending it directly via the Amazon portal, make sure to include some information that identifies your account such as your name and the email address of the account that’s locked.

 

We’ve seen this approach work successfully a few times – take a look below!

 

3. Email via the Amazon Portal (US Only)

 

Step 1: Go to the account sign in form, and click on “Need help?” then “Other issues with sign in”.

 

Amazon login

 

Step 2: Select “I cannot sign in to my account” and a prompt will appear allowing you to email Amazon.

 

Amazon cannot sign in dropdown

 

Step 3: Copy and amend the following template:

 

(If you have a gift card balance):

 

To whom it may concern, My account, your.amazon@account.com, was shut down with no prior notice or reason. I have a significant gift card balance on this account and need access to these funds immediately. Since state laws prohibit my gift cards from expiring, please let me know what steps to take to regain access to these funds.

 

The billing address of my last order is XXX and the recipient is XXX

 

Thanks

 

Fax

 

The email you receive from Amazon is likely to ask you to provide a copy of your statement for your payment card via fax.

 

This is great, but the fax number provided often doesn’t work!

 

For UK Amazon sellers, you’ll be directed to go to amazon.co.uk/faxrequests

And for US Amazon sellers, you’ll be directed to go here. One US Salefreaks user has reported success using the fax number +1206-266-1838, however, we cannot verify this number and if you send documents here you do so at your own risk.

 

What we’d advise doing is to try the official numbers provided on these pages and if they don’t work then contact Amazon directly to ask if there’s another they can provide. As always, be persistent, even if this means calling their head office for a fax number, it can be worth doing.

 

 

Real stories from users that had their Amazon accounts locked

 

User Story 1: Alex – how using a different IP and system got him locked

 

Alex’s Amazon account was locked when he tried logging in via his PC instead of via Salefreaks’ Safe Access system.

 

Side Note: “Safe Access” is a unique Salefreaks feature that protects Amazon accounts by connecting to them via a Virtual Private Server (VPS).

 

As Alex didn’t login via Safe Access, the IP address, system and location was different to what Amazon was used to and caused his account to be locked.

 

At first, Alex just needed to reset his password or confirm his address, but after a few times making the same mistake, he believed that Amazon had completely locked him out of his account.

 

Unsure of what to do, Alex made another mistake. He decided to try opening more Amazon accounts – but because he had already been locked, every account he tried to open was locked as well!

 

Running out of ideas, Alex contacted his friend and fellow dropshipper Joao for advice who reassured him that he would simply need to go back to Amazon, send them the documents they requested and be persistent!

 

So that’s what Alex did. Less than a day later, Alex sent an email with a bank letter and waited…but nothing happened. Then he called them but was told that his account was being dealt with by account specialists and that they couldn’t do anything at customer service.

 

After 2 weeks of efforts, Alex escalated his efforts by calling Amazon’s London HQ. While their team couldn’t do much they did give him a crucial piece of advice – to reply directly to the first email from the account specialist saying his account was locked.

 

After sending an email in this way, he also tried logging in to his Amazon account by clicking directly on a link in his last order despatch email. Curiously, he noticed that it gave him access to a lot of his account but not his orders. And more curiously, when he tried to make a random purchase, he was redirected to a screen to upload documentation!

 

Within a day of doing this, his account was unlocked. And while it was re-locked 1 day later, after resetting his password it has been unlocked ever since.

 

Story 2: Joao – Why you shouldn’t hide from Amazon

 

As an experienced dropshipper, Joao noticed that a lot of people believe they should use different cards and different names to hide from Amazon. But what he learned is that there is both no need and no point in hiding.

 

Joao recalls a time when he woke up after receiving a message from his Virtual Assistant saying that 2 of his Amazon accounts had been locked. But when he tried to log in to his accounts he noticed that in fact all 4 of his accounts had been locked – and these accounts were responsible for 200 orders/day!

 

Surprised, Joao decided to call Amazon and “play dumb”. But Amazon was already one step ahead.

 

Despite having multiple accounts, Amazon told him that they knew all these 4 accounts were linked. In fact, they even noticed that one of his orders was about “how to open accounts safely”.

 

Since then, Joao has stuck to opening Amazon accounts with only his real information (and as you’ll see in the next section of this article, has found a neat trick for handling multiple accounts too).

 

He has also gone on to help around 100 people unlock their Amazon accounts and has a 100% success rate when the account information is real. In one instance, he managed to unlock £3000 of gift card balance when Amazon locked his own account.

If you want Joao’s help in unlocking your Amazon account, you can contact him via our private Facebook group.

 

—-

Join our exclusive “Unlock your Amazon Account” Facebook group for guidance through the entire process

Click here to join for free

—-

 

 

Can you open multiple Amazon accounts?

 

The answer is yes, but…

  • If you are already locked, we don’t advise attempting to open another account as it will usually be locked as well. Instead, deal with your locked account first. [Update: we have since heard of one instance of a user that successfully opened another account with their real details after being locked]
  • Do not open accounts with fake details as if they get locked, you will not get them unlocked.
  • Do not open another account to try to avoid punishments from Amazon. E.g. if you were banned for a high return rate, deal with it rather than try to open more accounts.
  • You can only open one account per 24 hr period.
  • Your aim shouldn’t be to abuse the system and open 500 accounts. Only open as many as you need to handle your orders.

 

Here’s Joao’s trick on how to operate multiple accounts

 

Joao suggests when registering a new account, to use exactly the same details (name, address, bank card) but only change the email address with (+[number])

 

Example:

 

If your main email account is Joao@gmail.com – then open your next one as Joao+1@gmail.com and your next one as Joao+2@gmail.com

 

By doing it this way, all your orders will fall into your main account Joao@gmail.com even if you have lots of accounts. And should you receive a case on eBay and need to find out which Amazon account fulfilled the order, you can simply go to Amazon and search the postcode (or find it with Salefreaks CRM).

 

This method can also help you if you’re selling quantity restricted items – though be aware that it doesn’t guarantee you won’t be locked.

 

Here’s Marques’ trick if you’re using Amazon business accounts

 

While writing this article, another Salefreaks user, Marques, got in contact with us to suggest using Amazon business accounts as a way to minimize disruption if you’re using multiple accounts and one gets locked.

 

Amazon business account orders page

 

Marques says that by using an Amazon business account, you can add multiple users, and all users can view all orders.

 

This proved fortunate for him because after having his account hacked and suspended, he could still access his other accounts, and view orders on the suspended account until it was reinstated.

 

 

How to handle your account after it’s unlocked

 

Unlocking your Amazon account is great, but with these super important tips, you should be able to prevent it being locked again in the future.

  • Make sure your default Amazon address matches the billing address on your credit card
  • Use this guide to understand the most likely reason your account was locked in the first place and don’t repeat it (if in doubt – ask Amazon!) Example: if you purchased a gift card to buy items and got suspended for doing it, use a credit card instead.
  • Use dropshipping software that is able to delete addresses from your address book on Amazon (or make sure to do it yourself after fulfilling orders).
  • Don’t try to buy things for yourself on the same Amazon account that you’re dropshipping from
  • Don’t keep more than 1 credit card on file with Amazon at one time
  • If you have a high value of orders, spread them amongst multiple accounts

 

 

What should you do if your bank or credit card provider is blocking your card from ordering?

 

If you’re using a personal bank card for your orders, your bank might decide to block it if you place a particularly high volume of orders (e.g. >50 transactions/day).

 

This is normally because Amazon charges your card at the point of despatch, so if you order 50 items at $10 each, you could have up to 50 transactions showing on your statement.

One way to stop this is to use your card to buy gift cards from Amazon to fulfill your orders instead.

 

In this example, if you bought a $500 gift card from Amazon, that would count as 1 transaction on your bank statement and would be less likely to trigger your bank to block your card.

 

 

FAQ

 

How do I find out which orders were shipped from my locked account and which orders were not?

 

Our suggestion is to simply call Amazon and ask them for a detailed report of your last 30 days orders since you can’t access your account. You can also look through your email account and see which order despatch emails you have, though some users have found this unreliable.

If you were logged into the Amazon app before the account was locked, you may still be able to access parts of your account via the app to see.

How do I handle the orders which were not fulfilled?

 

This will depend on the software you’re using. If you’re having trouble getting your account unlocked you could call Amazon for details of orders that aren’t shipped and try to manually fulfill them. If you’re a Salefreaks user, once your account is reinstated, go to “purchase issues” to place the orders.

 

If I provided false information, am I likely to have my account unlocked?

 

Sadly this is very unlikely. What you can do is read this guide to learn how to prevent your future Amazon accounts from being locked.  

 

How can I handle returns from a locked Amazon account?

 

Good question! Here’s a trick we found.

 

Enter a different, self-owned Amazon account and login to the following URL: https://www.amazon.com/returns

 

Then choose the option to return a gift, and you’ll receive a return label. Do not do this from your main ordering account.

 

What should I do if Amazon asks for a phone bill or a copy of the passport of the account owner?

 

Send it to them, the faster you get this resolved the quicker you’ll be back in business.

 

What’s the difference between a suspended Amazon account and a locked Amazon account?

 

If your Amazon account is suspended, you’ll usually just need to provide some ID verification. For anyone that starts selling on Amazon, it’s normal that after a certain volume of orders you’ll be asked this.

 

—-

Join our exclusive “Unlock your Amazon Account” Facebook group for guidance through the entire process

Click here to join for free

—-

 

Unlock The Training!
Chris Garrett
Content Editor

Chris is Salefreaks' rockstar content editor. He writes articles for various e-commerce software companies talking about eBay, Amazon, and Shopify. Views expressed are that of the company.

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